Once your booking is paid, a confirmation email arrives with the date, time, vehicle class and price. That is your proof the car is booked. At Keflavik, your driver waits inside the arrivals hall, past customs, holding a sign with the lead passenger’s name. Your flight is tracked, so a delay costs nothing extra.
How you will know your driver is coming
As soon as your booking is paid, we send a confirmation email. It shows the date, the time, the vehicle class and the price. If you have that email, your car is booked. You do not need to reconfirm or call ahead.
On the day, your driver will be waiting for you. If you land at Keflavik, they wait inside the arrivals hall with your name on a sign. If you are being collected from a hotel or apartment, they come to the door at the booked time.
If you paid but cannot find the confirmation email, check your spam folder first. If it is not there, contact us on +354 770 0444 or at info@icetransfer.is and we will confirm your booking.
From landing to the car, in order
- Before you fly. Open the confirmation email and check the date and time. Make sure the flight number you gave when booking is the flight you are actually on. Save our number, +354 770 0444, in your phone.
- Tell your group whose name is on the booking. The sign carries the lead passenger’s name. If you are travelling together but split up after landing, everyone needs to know which name to look for.
- Land. If your flight is late, you do not need to do anything. We track the flight number and move the pickup time with it.
- Go through customs into the arrivals hall. Your driver waits inside the arrivals hall, past customs. They are not waiting airside or outside the building.
- Look for your name. The driver holds a sign with the lead passenger’s name.
- Walk to the car. The driver carries your luggage to the car. The vehicle is private to your party. You are not waiting for other passengers, and it is never a shared bus.
If your flight is late, early or changed
The flight number you gave at booking is tracked, and the pickup time moves with the flight. A delay costs nothing extra.
Tracking only works on the flight number we have. If you have moved to a different flight since booking, email or call us with the new flight number so we are tracking the right one.
If you cannot see your driver
First, make sure you have come all the way through customs into the arrivals hall. That is where the driver waits.
If you are in the arrivals hall and still cannot see your name, stay where you are and call +354 770 0444. You can also email info@icetransfer.is, but a phone call is quicker when you are standing in the hall. It is easier for us to sort out a mix-up if you have not left the building.
Have these to hand when you call:
- the lead passenger’s name
- your flight number
- the date and time on your confirmation email
Hotel, guesthouse and apartment pickups
For any pickup that is not at the airport, the driver comes to the door at the booked time. That includes a hotel, a guesthouse, an apartment or a camper depot. You will not need to look for a sign. Be ready at the door with your bags at the time on your confirmation.
If you have changed where you are staying, or the address is hard to find, tell us before the day so the driver goes to the right door. If you are running late on the morning, call +354 770 0444.
If your trip includes the Blue Lagoon, see the Blue Lagoon Transfer page.
Very early or very late
Cars run 24 hours a day, every day of the year. That includes the early departures. A pickup in the middle of the night works the same way as one at midday: a sign in arrivals, or a car at your door.
Changing or cancelling
You can cancel free of charge up to 24 hours before the pickup time. For any change, contact us on +354 770 0444 or at info@icetransfer.is.
Not booked yet?
The Private Airport Transfer page explains the service in full. The table of every destination shows the distance, drive time and fare for each vehicle class. Every fare is for the whole vehicle, not per person.
When you are ready, book your transfer here. Give us your flight number, and you will have a confirmation email as soon as you have paid.
Questions
Whose name will be on the driver's sign?
The sign carries the lead passenger’s name, which is the name the booking was made under. If your group might come through arrivals separately, make sure everyone knows that name.
Do I pay more if my flight is delayed?
No. We track the flight number you gave at booking, and the pickup time moves with the flight. A delay costs nothing extra.
Where exactly does the driver wait at Keflavik?
Inside the arrivals hall, past customs. Once you have come through customs, look for a sign with the lead passenger’s name. The driver will carry your luggage to the car.
I land in the middle of the night. Will someone still be there?
Yes. Cars run 24 hours a day, every day of the year, including the early departures. Your pickup works the same way whatever time you land.
What should I do if I am being picked up from my hotel instead of the airport?
Be at the door with your bags at the booked time. The driver comes to the door of your hotel, guesthouse, apartment or camper depot. If your plans or address change, call +354 770 0444.
Can I cancel if my plans change?
Yes. Cancellation is free up to 24 hours before the pickup time. Contact us on +354 770 0444 or at info@icetransfer.is.
