Enter your flight’s scheduled landing time and your flight number when you book an IceTransfer pickup at Keflavik. The flight is tracked and the pickup time moves with it, so a delayed flight costs nothing extra. The driver waits inside the arrivals hall, past customs, with your name on a sign. If baggage is slow, ring +354 770 0444.
Enter your scheduled landing time and your flight number
On the booking form, put the time your flight is due to land at Keflavik, as shown on your ticket, and put your flight number in beside it.
You do not need to work out how long passport control and baggage will take and add it on yourself. The driver meets you inside the arrivals hall, after you have collected your bags and walked through customs.
The flight number is the important part. It is what we track. If your flight’s time changes, the pickup time moves with it. Check it is typed correctly before you pay.
What happens between landing and meeting your driver
- Your flight lands at Keflavik.
- You go through passport control, if your journey requires it.
- You collect your luggage from baggage reclaim.
- You walk through customs into the arrivals hall.
- Your driver is waiting there, holding a sign with the lead passenger’s name, and carries your luggage to the car.
How long steps two and three take is not the same every day, and we do not put a figure on it. That is the reason the meeting point is past customs rather than at the kerb: your driver is waiting for you, not the other way round.
If your flight is late
A delay costs nothing extra. The flight number you gave at booking is tracked, and the pickup time moves with the flight. You do not need to ring us from the departure gate or rebook.
If you are held up at passport control or baggage
This is the part of the trip nobody can schedule: a long queue at passport control, a slow belt, a bag that has not turned up.
If it happens, tell us. Ring the team on +354 770 0444 or email info@icetransfer.is so we know where you are. If you are filing a report for a missing bag, say so, and let us know roughly how long you expect to be.
Save the number in your phone before you fly, so you are not looking for it in the baggage hall.
Before you land
- Check your confirmation email. It goes out as soon as the booking is paid and shows the date, the time, the vehicle class and the price. If any of it looks wrong, contact us before you travel.
- Arriving late at night or very early? Cars run 24 hours a day, every day of the year.
- Plans changed? Cancellation is free up to 24 hours before the pickup time.
Choosing the car
Every car is private to your party. It is never shared and never a bus. Prices are for the whole vehicle, not per person, so a full car costs the same as a half-empty one.
The classes differ in how many people and how many bags they take. Compare them here:
| Vehicle | Travellers | Checked bags | Hand bags |
|---|---|---|---|
| Standard | 3 | 2 | not stated |
| Comfort | 4 | 2 | 2 |
| SUV | 4 | 4 | 2 |
| VAN | 8 | 10 | 8 |
For the fare from Keflavik to your hotel or town, see every destination, priced. There is more on how the service works on the private airport transfer page. If you plan to stop at the lagoon on the way in, see the Blue Lagoon transfer.
When you have your flight number to hand, book your transfer.
Questions
My flight is delayed by several hours. Do I need to change my booking?
No. The flight number you gave at booking is tracked and the pickup time moves with the flight. A delay costs nothing extra.
Where exactly do I meet the driver at Keflavik?
Inside the arrivals hall, after you have come through customs. The driver holds a sign with the lead passenger’s name and carries your luggage to the car.
Whose name will be on the sign?
The lead passenger’s, as entered on the booking. If someone else in your party will come out first, make sure the lead passenger’s name is one they will recognise.
I land in the middle of the night. Can I still book a pickup?
Yes. Cars run 24 hours a day, every day of the year, including early mornings and late arrivals.
Is the price per person?
No. Every price is for the whole vehicle, and the car is private to your party. The fare depends on the vehicle class and where you are going.
What if I need to cancel?
Cancellation is free up to 24 hours before the pickup time. If your flight is cancelled closer to the day than that, contact the team on +354 770 0444 or at info@icetransfer.is.
